Returns and refunds

You have 14 days

After delivery you have 14 days to change your mind, without giving a reason.

How it works

1. Write to info@zawda.com with your order number (it starts with LZ).
2. We answer within 1 working day with the return address: [to be completed]
3. Send the product back within 14 days, in its original condition, with tracking.
4. We refund within 14 days of receiving it, to the same payment method. If you paid cash on delivery, we refund by bank transfer.

Who pays for the return

Return postage is paid by you. If the product arrived damaged, faulty or is not what you ordered, we pay for everything: send us a photo and we refund or send a new one, often without you having to return it.

Products that cannot be returned

Hygiene and beauty products unsealed after delivery, personalised products.